Monday to Friday, 9am–4pm PT except BC statutory holidays. After hours emergency support available via phone 7 days per week.
To ensure consistently good service, we do not accept calls from numbers with blocked caller IDs.
Scheduled Systems Maintenance
Wednesdays and Sundays
When the required work does not result in any outward changes to systems or services, and where any planned offline time is less than 15 minutes duration, Co-op Support will not send an advisory notice.
Check out our Minimum Technical Suggestions for Co-op Services
2019 Support Holiday Closures
Closed on all BC Statutory Holidays:
New Year’s Day — January 1
Family Day — February 18
Good Friday — April 19
Easter Monday — April 22
Victoria Day — May 20
Canada Day — July 1
BC Day — August 5
Labour Day — September 2
Thanksgiving Day — October 14
Remembrance Day — November 11
Christmas Day – December 25
Boxing Day – December 26
Welcome to BC Libraries Cooperative Support
Evergreen 3.3 Features and Bug Fixes
We pulled together a list of new features and bug fixes that we think are worth the wait. Check them out at Evergreen 3.3 Preview.
Sitka’s Evergreen Upgrade
New features coming! We will upgrade Sitka’s Evergreen to version 3.3 in October 2019. We expect the Evergreen server and all related services will be unavailable from 9:00 PM PDT Saturday October 12 to 5:00 AM PDT Tuesday October 15, 2019. As in past upgrades, Co-op Support will release timely bulletins about what library staff and patrons need to know.
BC Libraries Co-op AGM 2019 and eBook Summit
Are you attending our AGM and eBook Summit on Thursday, June 20, 2019 ? As in previous years, the meeting will be held in-person (Vancouver) and by teleconference.