Monday to Friday, 9am–4pm PT except BC statutory holidays. After hours emergency support available via phone 7 days per week.
To ensure consistently good service, we do not accept calls from numbers with blocked caller IDs.
Scheduled Systems Maintenance
Wednesdays and Sundays
When the required work does not result in any outward changes to systems or services, and where any planned offline time is less than 15 minutes duration, Co-op Support will not send an advisory notice.
Check out our Minimum Technical Suggestions for Co-op Services
2023 Support Holiday Closures
Closed on all BC Statutory Holidays
New Year’s Day — January 1
(observed December 30 2022)
Family Day — February 20
Good Friday — April 7
Easter Monday — April 10
Victoria Day — May 22
Canada Day — July 1
(observed July 3 2023)
BC Day — August 7
Labour Day — September 4
National Day for Truth and Reconciliation – September 30
(observed October 2 2023)
Thanksgiving Day — October 9
Remembrance Day — November 11
(observed November 13 2023)
Christmas Closure – December 25-29
Welcome to BC Libraries Cooperative Support
Sitka’s Evergreen will be upgraded to version 3.11 in October 2023. We expect the Evergreen server will be unavailable, from 9:00 PM PDT Saturday October 21 to 5:00 AM PDT Monday October 23, 2023.
Patrons will still be able to access electronic resources while Evergreen is being upgraded. The web staff client and public catalogue will be unavailable, but authentication of 3rd party services will continue, and your patrons’ access to digital resources will not be affected by the upgrade.