Call 1-888-848-9250

Monday to Friday, 9am–4pm PT except BC statutory holidays. After hours emergency support available via phone 7 days per week.

To ensure consistently good service, we do not accept calls from numbers with blocked caller IDs.

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Scheduled Systems Maintenance

Wednesdays and Sundays
9pm–4am PT

When the required work does not result in any outward changes to systems or services, and where any planned offline time is less than 15 minutes duration, Co-op Support will not send an advisory notice.

Check system status

Check out our Minimum Technical Suggestions for Co-op Services

2018 Support Holiday Closures

Closed on all BC Statutory Holidays:

New Year’s Day — January 1
Family Day — February 12
Good Friday — March 30
Easter Monday — April 2
Victoria Day — May 21
Canada Day — July 2 (in lieu)
BC Day — August 6
Labour Day — September 3
Thanksgiving Day — October 8
Remembrance Day — November 12 (in lieu)
Christmas Day – December 25
Boxing Day – December 26

Service Updates

Welcome to BC Libraries Cooperative Support

Printer Settings in Evergreen 3.1 and an Updated Playlist

You can use Chrome to manage your settings, or you can install and configure an Evergreen application called Hatch. With Hatch, you won’t lose your settings if your browser’s cookies are cleared. Hatch can be downloaded and installed from our Evergreen 3.x upgrade web page.

Check out our Evergreen 3.1 video playlist .

BCLA Pre-Conference Session. IT in Libraries: Sharing Solutions.

This pre-conference day will include a morning keynote and a number of breakout group discussions. Key topics will include Security, Networking, Emerging Technologies, Shared Services,  and Build/Buy Decisions. This pre-conference session is for IT staff who work with libraries, library staff who work with systems and technology, and all those interested in library technology.

Evergreen International Conference 2018 – Show Me Evergreen

Co-op Support team member Jennifer is attending and presenting at this year’s Evergreen Conference in Missouri. Is anyone from your library going? Let us know! Conference details are here  Evergreen International Conference 2018