Call 1-888-848-9250

Monday to Friday, 9am–4pm PT except BC statutory holidays. After hours emergency support available via phone 7 days per week.

To ensure consistently good service, we do not accept calls from numbers with blocked caller IDs.

Sitka LibPress Licensing NNELS

*redirects to nnels.ca

Request support

Tips for good support requests
Submitting Support Tickets Video

  • Drop files here or
    Max. file size: 2 MB, Max. files: 5.
    • This field is for validation purposes and should be left unchanged.

    Scheduled Systems Maintenance

    Wednesdays and Sundays
    9pm–4am PT

    When the required work does not result in any outward changes to systems or services, and where any planned offline time is less than 15 minutes duration, Co-op Support will not send an advisory notice.

    Check out our Minimum Technical Suggestions for Co-op Services

    2022 Support Holiday Closures

    Closed on all BC Statutory Holidays:

    New Year’s Day — January 1
    (observed December 31 2021)
    Family Day — February 21
    Good Friday — April 15
    Easter Monday — April 18
    Victoria Day — May 23
    Canada Day — July 1
    BC Day — August 1
    Labour Day — September 5
    National Day for Truth & Reconciliation — September 30
    Thanksgiving Day — October 10
    Remembrance Day — November 11
    Christmas Closure – December 25-31

    Service Updates

    Welcome to BC Libraries Cooperative Support

    Sitka’s Evergreen Software Upgrade

    BC Libraries Co-op Support is pleased to announce that we will upgrade Sitka’s Evergreen in August 2022. We expect the Evergreen server will be unavailable, from 9:00 PM PDT Saturday August 13 to 5:00 AM PDT Monday August 15, 2022.

    Register for What’s New in Evergreen 3.9 now to learn about what’s changing!