Monday to Friday, 9am–4pm PT except BC statutory holidays. After hours emergency support available via phone 7 days per week.
To ensure consistently good service, we do not accept calls from numbers with blocked caller IDs.
Tips for good support requests
Submitting Support Tickets Video
Scheduled Systems Maintenance
Wednesdays and Sundays
When the required work does not result in any outward changes to systems or services, and where any planned offline time is less than 15 minutes duration, Co-op Support will not send an advisory notice.
Check out our Minimum Technical Suggestions for Co-op Services
2023 Support Holiday Closures
Closed on all BC Statutory Holidays
New Year’s Day — January 1
(observed December 30 2022)
Family Day — February 20
Good Friday — April 7
Easter Monday — April 10
Victoria Day — May 22
Canada Day — July 1
(observed July 3 2023)
BC Day — August 7
Labour Day — September 4
National Day for Truth and Reconciliation – September 30
(observed October 2 2023)
Thanksgiving Day — October 9
Remembrance Day — November 11
(observed November 13 2023)
Christmas Closure – December 25-29
Welcome to BC Libraries Cooperative Support
Co-op Support will be closed on Friday, April 7 and Monday, April 10 for the Easter long weekend. Regular support will resume on Tuesday, April 11th.
If you require emergency support during this closure please call 1-888-848-9250 and select option 9. Emergencies include your website is down, Evergreen is down, or authentication of 3rd party services is down.