Call 1-888-848-9250

Monday to Friday, 9am–4pm PT except BC statutory holidays. After hours emergency support available via phone 7 days per week.

To ensure consistently good service, we do not accept calls from numbers with blocked caller IDs.

Sitka LibPress Licensing NNELS

*redirects to

Request support

Tips for good support requests »

  • Drop files here or
  • This field is for validation purposes and should be left unchanged.

Scheduled Systems Maintenance

Wednesdays and Sundays
9pm–4am PT

When the required work does not result in any outward changes to systems or services, and where any planned offline time is less than 15 minutes duration, Co-op Support will not send an advisory notice.

Check system status

Check out our Minimum Technical Suggestions for Co-op Services

2019 Support Holiday Closures

Closed on all BC Statutory Holidays:

New Year’s Day — January 1
Family Day — February 18
Good Friday — April 19
Easter Monday — April 22
Victoria Day — May 20
Canada Day — July 1
BC Day — August 5
Labour Day — September 2
Thanksgiving Day — October 14
Remembrance Day — November 11
Christmas Day – December 25
Boxing Day – December 26

Service Updates

Welcome to BC Libraries Cooperative Support

Evergreen 3.3 Features and Bug Fixes

We pulled together a list of new features and bug fixes that we think are worth the wait. Check them out at Evergreen 3.3 Preview.

Sitka’s Evergreen Upgrade

New features coming! We will upgrade Sitka’s Evergreen to version 3.3 in October 2019. We expect the Evergreen server and all related services will be unavailable from 9:00 PM PDT Saturday October 12 to 5:00 AM PDT Tuesday October 15, 2019. As in past upgrades, Co-op Support will release timely bulletins about what library staff and patrons need to know.