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Monday to Friday, 9am–4pm PT except BC statutory holidays. After hours emergency support available via phone 7 days per week.

To ensure consistently good service, we do not accept calls from numbers with blocked caller IDs.

Sitka LibPress Licensing NNELS

*redirects to nnels.ca

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    Scheduled Systems Maintenance

    Wednesdays and Sundays
    9pm–4am PT

    When the required work does not result in any outward changes to systems or services, and where any planned offline time is less than 15 minutes duration, Co-op Support will not send an advisory notice.

    Check out our Minimum Technical Suggestions for Co-op Services

    2024 Support Holiday Closures

    Closed on all BC Statutory Holidays

    New Year’s Day — January 1
    Family Day — February 19
    Good Friday — March 29
    Easter Monday — April 1
    Victoria Day — May 20
    Canada Day — July 1
    BC Day — August 5
    Labour Day — September 2
    National Day for Truth and Reconciliation – September 30
    Thanksgiving Day — October 14
    Remembrance Day — November 11
    Christmas Closure – December 25-31

    Service Updates

    Upcoming cloud migration

    The Co-op recently announced plans to move all operations from our physical hardware to new cloud based servers. See the announcement here

    Sitka’s Evergreen move to the cloud is planned for the weekend of October 19-21. We expect the servers will be down for the majority of this weekend which means the Evergreen staff client and public catalogue will be unavailable. Authentication of 3rd party services is expected to continue during this weekend.

    As of August 15th 2024 we will implement a freeze on new 3rd party service integrations. If your library is planning to implement a new 3rd party service in 2024 you must submit a 3rd party service integration survey before August 15th 2024.