Call 1-888-848-9250
Monday to Friday, 9am–4pm PT except BC statutory holidays. After hours emergency support available via phone 7 days per week.
To ensure consistently good service, we do not accept calls from numbers with blocked caller IDs.
Scheduled Systems Maintenance
Wednesdays and Sundays
9pm–4am PT
When the required work does not result in any outward changes to systems or services, and where any planned offline time is less than 15 minutes duration, Co-op Support will not send an advisory notice.
Check out our Minimum Technical Suggestions for Co-op Services
2024 Support Holiday Closures
Closed on all BC Statutory Holidays
New Year’s Day — January 1
Family Day — February 19
Good Friday — March 29
Easter Monday — April 1
Victoria Day — May 20
Canada Day — July 1
BC Day — August 5
Labour Day — September 2
National Day for Truth and Reconciliation – September 30
Thanksgiving Day — October 14
Remembrance Day — November 11
Christmas Closure – December 25-31
Service Updates
Welcome to BC Libraries Cooperative Support
The Co-op recently announced plans to move all operations from our physical hardware to new cloud based servers. See the announcement here
Sitka’s Evergreen move to the cloud is planned for the weekend of October 19-21. We expect the servers will be down for the majority of this weekend which means the Evergreen staff client and public catalogue will be unavailable. Authentication of 3rd party services is expected to continue during this weekend.