How do I Clear a Negative Balance Bill on a Patron’s Record?

December 9, 2016

The easiest way to clear a negative balance is to select the line item in the patron’s Bills screen, and click Actions for Selected Transactions → Adjust to Zero → Yes.

For more information see http://docs.libraries.coop/sitka/_adjust_bill_balance_to_zero.html

You can also use Evergreen’s Refund option to clear a negative balance, or add a positive bill in equal amounts to the negative line item to adjust to zero. For more information on those options please see: http://docs.libraries.coop/sitka/_refund.html