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Why Can’t I Find Opted-in Patrons by a Name Search?

December 13, 2016

Ensure that all workstations have the Patron Name Search (F4) set to search Sitka by default. This setting is sticky and we recommend it be selected. Searching Sitka means you search all patrons registered with your home library AND any Sitka patron you have opted-in with their consent. If you do not set the patron name search Sitka wide, and default to home library or system, you will not find opted in patrons by name, you will have to scan their barcode (F1) to find them.

The name search is configured to search only home and opted in patrons,even when set Sitka wide, so there is no chance of retrieving other libraries’ patrons that have not opted in to your library.