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Why Didn’t a Hold Get Captured When I Checked-in a New Book?

December 9, 2016

This is normal behaviour as the holds targeter only checks for older holds once every 24 hours at roughly the hold request time. It would target the checked-in item the next day, but you can force it to re-check immediately by using the check in modifier Re-target Local Holds when checking in an in-process item, or by re-targeting the hold on top of the holds queue in the catalogue by selecting Actions for this Record > View Holds , or by selecting the hold in the patron’s record and selecting Actions for this Hold > Find Another Target.

For more detailed information on managing holds see http://docs.libraries.coop/sitka/_managing_holds.html#_retargetting_holds