Why did/didn’t my patron get notified about their hold?

November 25, 2021

Whether or not a patron receives a hold notification depends on what notification option the patron or staff member chose when the hold was placed. When the Place Holds interface opens the default notification options are selected based on the Hold Notification settings in the patron’s account; however, patrons and library staff can make changes… Read more »

Can my patrons opt out of email notices?

December 13, 2016

Yes, if a patron would like to opt out of receiving welcome, courtesy, overdue, and account expiry emails they can do so through Account Preference -> Notification Preferences in My Account in the public catalogue. Information on how to opt out can be found here. This documentation is available to your patrons via the Help… Read more »

How do I Check that Evergreen Sent an Email or Text to my Patron?

December 9, 2016

Emailed and texted messages are viewable on the staff client via patron or item records. To view these messages, called triggered events, for a patron, find the patron record and select Other → Triggered Events. By default, events with complete status for pre-due and overdue notices are displayed. You may need to wait a couple… Read more »