If you are planning on adding a new branch, bookmobile, or a book locker your first step is to contact Co-op Support to request a quote for adding your new location. There are fees associated with adding new locations and changes to your service population can affect your annual fees. New Branches and Bookmobiles Once you… Read more »
If you are unable to reach the Evergreen staff catalogue and other Co-op services you have likely been blocked by our bot mitigation policies. Contact Co-op Support and include the IP address used by the blocked device. You can find the IP address by going to https://whatismyipaddress.com/ on the device. If you are using a… Read more »
If you’re unable to log into the Evergreen staff client with your library staff account check the following: you are logging into the correct server (i.e. the live server and not the training server). your account has the correct working location. you are using your username and not your barcode. you are using the correct… Read more »
Library staff accounts in Evergreen are treated the same as patron accounts. All staff can edit their own username, password, and email address by logging into My Account in the public catalogue. Staff with an email address in their account can use the Forgot Your Password link in the public catalogue. You can retrieve and… Read more »
The patron deletion tool developed by the BC Libraries Cooperative Support team is found on the Welcome or “Splash” page of Evergreen, the default view when you log in. You must login to the tool with your Local System Administrator account. You can delete inactive cards and patron accounts, singularly or in small batches, using… Read more »
To register a staff client: Navigate to Sitka Evergreen’s secure URL in Chrome, https://catalogue.libraries.coop/eg/staff/login Enter your username and password. This must be an account with local system administrator permissions. Enter a name for your workstation in the Workstation Name field. If name already exists, you can accept the prompt to force action or use a… Read more »
Working locations must be assigned to a staff account for that account to function properly. If a working location is not assigned to a particular staff login account, staff will not be able to log in to the staff client and will be prompted to have a Working Location assigned. Local System Administration permissions are… Read more »