The Forgot Your Password? link in the Evergreen OPAC allows patrons to enter either their username or barcode and receive an email allowing them to reset their password. The link is found on the My Account login page. Staff may also use this link to update their Evergreen staff account passwords.

Emails for the Forgot your password link are sent every 2 minutes, and are sent to the email address associated with the Evergreen patron or staff account.

There are a few possible reasons why patrons or staff may not receive this email:
– Patrons may have entered their username or barcode incorrectly into the Request Password Reset form.
– Patrons may not have an email entered in their Evergreen account.
– Patrons may have an outdated or incorrect email entered in their Evergreen account.
– The email may be going to patrons’ spam or junk folders.

More information including a video can be found at http://docs.libraries.coop/sitka/_resetting_your_password.html