The Forgot Your Password? link on the My Account login screen in the Evergreen public catalogue allows patrons to enter either their username or barcode and receive an email allowing them to reset their password. Staff may also use this link to update their Evergreen staff account passwords.

More information for patrons on resetting their passwords can be found in the Library Catalogue Help. This documentation is available to your patrons via the Help link in footer of your public catalogue.

Library staff can also use the Send Password Reset Link button on the Edit screen within a patron’s account to generate a password reset email for a patron.

More information on how to generate a password reset email from the staff client can be found in Sitka’s Evergreen Documentation.

Emails for the Forgot your password link are sent every 2 minutes, and are sent to the email address associated with the Evergreen patron or staff account.

There are a few possible reasons why patrons or staff may not receive this email:

• Patrons may have entered their username or barcode incorrectly into the Request Password Reset form.
• Patrons may not have an email entered in their Evergreen account.
• Patrons may have an outdated or incorrect email entered in their Evergreen account.
• The email may be going to patrons’ spam or junk folders.