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Why did/didn’t my patron get notified about their hold?

November 25, 2021

Whether or not a patron receives a hold notification depends on what notification option the patron or staff member chose when the hold was placed. When the Place Holds interface opens the default notification options are selected based on the Hold Notification settings in the patron’s account; however, patrons and library staff can make changes… Read more »

How do I request extra copies of a book via Interlibrary Connect for a book club?

June 17, 2021

Bringing in extra copies of a title for a book club is one of the few circumstances where we recommend placing call number level holds on items owned by other Interlibrary Connect libraries. Never place item level holds for Interlibrary Connect holds as they will not be filled. Information on placing call number level holds… Read more »

Why isn’t there an address for the library on the transit slip I printed?

January 27, 2017

When generating transit slips Evergreen uses the the Hold Address saved for the library the item is transiting to. If no address is entered the following text will appear on the transit slip “We do not have a holds address for this library.” If you encounter this you can contact the library directly or contact… Read more »

Why Didn’t a Hold Get Captured When I Checked-in a New Book?

December 9, 2016

This is normal behaviour as the holds targeter only checks for older holds once every 24 hours at roughly the hold request time. It would target the checked-in item the next day, but you can force it to re-check immediately by using the check in modifier Re-target Local Holds when checking in an in-process item,… Read more »

Holds Selection Depth

December 2, 2016

Holds Selection Depth is the field that controls which range of libraries Evergreen will target a copy for a hold, which is useful information for troubleshooting a hold. The field is filled by Evergreen when the hold is placed. Selection depth 2 means within your regional federation or BC ILC or Spruce, 3 means within… Read more »

How can my patrons place holds for on order items?

November 30, 2016

If you don’t use the acquisitions module or batch load enhanced on order records, you need to manually create placeholder items in order for patrons to place holds. Use fake barcodes which include your library code, and have somewhere to record where you are in the sequence. i.e. MPL1000, MPL1001, MPL1002 Use ON ORDER as… Read more »