Why can’t I log into the Evergreen staff client?

May 20, 2021

If you’re unable to log into the Evergreen staff client with your library staff account check the following: you are logging into the correct server (ie. the live server and not the training server). you are using your username and not your barcode. you are using the correct username and password. caps lock is turned… Read more »

How do I edit staff accounts?

December 14, 2016

Library staff accounts in Evergreen are treated the same as patron accounts. All staff can edit their own username, password, and email address by logging into My Account in the public catalogue. Staff with an email address in their account can use the Forgot Your Password link in the public catalogue. You can retrieve and… Read more »

Why can’t I access the reporter?

December 7, 2016

All library staff requiring access to use Evergreen’s reporter or view report output need to first sign and submit the applicable Reporter Privacy Waiver.  Once the waiver is completed Support will grant reporter permissions to the applicable library staff account. If you have already signed the waiver, confirm that you are logged into the staff… Read more »

Why won’t the patron registration and edit screens load?

November 30, 2016

Working locations must be assigned to a staff account for that account to function properly. If a working location is not assigned to a particular staff login account, the registration and edit patron screens will not display properly. Local System Administration permissions are required to assign Working Location to staff accounts, so ensure you are… Read more »