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Why does my item have a blank check in/check out alert?

October 4, 2022

If your item has an odd blank alerts appearing at check out and check in for some items it is caused by an obsolete item alert field that is still saved in the holdings templates for some library staff. When one of these holdings template is used the blank alert is created for the item… Read more »

Why did my item check out for the wrong loan period?

October 19, 2021

Three common reasons why items do not circulate as expected: Policy has changed and the circulation policy in Evergreen needs to be updated to match your actual library policy. The expected policy does not currently exist in Evergreen. The item attributes for the item are incorrect. Most commonly the circulation modifier is incorrect. Information on… Read more »

Why isn’t there an address for the library on the transit slip I printed?

January 27, 2017

When generating transit slips Evergreen uses the the Hold Address saved for the library the item is transiting to. If no address is entered the following text will appear on the transit slip “We do not have a holds address for this library.” If you encounter this you can contact the library directly or contact… Read more »

The Patron Deletion Tool won’t delete my patron, why not?

January 24, 2017

Patrons with items checked out or on hold cannot be deleted until the items are checked back in and the holds are cancelled. As well, if the patron’s home library does not match your home library (or one of your branches) you will be blocked from deleting the patron. You can edit the patron’s account… Read more »

How do I edit staff accounts?

December 14, 2016

Library staff accounts in Evergreen are treated the same as patron accounts. All staff can edit their own username, password, and email address by logging into My Account in the public catalogue. Staff with an email address in their account can use the Forgot Your Password link in the public catalogue. You can retrieve and… Read more »

What’s the Best Way to Re-barcode an Item?

December 13, 2016

The simplest way to replace an item’s barcode is to use the Replace Barcode function on the Circulation drop down menu. You will be prompted to enter the old barcode and then the new barcode. Replace Barcode function is also available on the Holdings Maintenance screen. The Edit function (the link beside item’s barcode) on… Read more »

Why Can’t I Find Opted-in Patrons by a Name Search?

Ensure that all workstations have the Patron Name Search (F4) set to search Sitka by default. This setting is sticky and we recommend it be selected. Searching Sitka means you search all patrons registered with your home library AND any Sitka patron you have opted-in with their consent. If you do not set the patron… Read more »

Can my patrons opt out of email notices?

Yes, if a patron would like to opt out of receiving welcome, courtesy, overdue, and account expiry emails they can do so through  Preferences -> Notifications in My Account in the public catalogue. Information on how to opt out can be found here. This documentation is available to your patrons via the Help link in footer… Read more »

Why can’t I edit a patron’s address?

December 9, 2016

If the address fields in the patron’s account are greyed out, it means the patron’s address is owned by another patron. In this case, the address can only be edited in the patron account that owns the address. Click the link for Owned by PATRON NAME found in the address section. The patron account that… Read more »

How do I clear a negative balance on a patron’s record?

There are three ways to clear a negative balance: Refund the payment causing the negative balance Adjust the bill to zero Add an additional charge to the bill Which method is used will depend on the specific circumstance.  Please refer to the documentation for more information about the three options.